News & Events

NMR Obtains ISO 20000 Recertification for IT Service Management

CHANTILLY, Va., Sept. 29, 2015 – NMR Consulting, a rapidly growing information technology and program management company, has been successfully recertified for ISO/IEC 20000-1:2011 compliance. NMR’s administration systems were assessed and approved by QAS International with no non-conformances.

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT service management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services, and it creates a formal framework to plan, implement, operate, and improve services. The resultant approach is consistent, and aids major organizational changes.

The ISO 20000-1:2011 standard includes the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and service provider. This requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, reviews, maintains and improves a service management system (SMS).

“With our continued alignment to standards like ISO 20000, along with the implementation and continual improvement of IT processes aligned to the ITILv3 framework, NMR continues to evolve and mature our processes for the delivery of formal enterprise-class IT services,” said NMR Chief Information Officer and certified ITIL expert Robert Johnson.

ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework. Its adoption has rapidly grown in the international arena of IT service providers and has become a competitive differentiator for the delivery of IT services.

About ISO International Standards

ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade. For more information about the ISO standardization system, visit www.iso.org.